Job Description
Join LocalCare Solutions as a Customer Service Representative and enjoy daily pay with our innovative payroll system! We're hiring compassionate professionals to serve our Louisville community with exceptional support. This is your chance to build a rewarding career while getting paid faster than traditional schedules. No weekends required!
Why Choose Us?
- Daily Pay Option: Access your earnings immediately after each shift
- Growth Opportunities: Clear path to team lead and supervisor roles
- Comprehensive Benefits: Health insurance, 401(k), paid time off
- Modern Workplace: Collaborative environment in downtown Louisville
Be part of a company that values your contribution and invests in your success. Apply today to start your career with daily pay!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding accounts, services, and billing
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics (CSAT, resolution rates)
- Participate in ongoing training and development sessions
- Support community outreach initiatives (Louisville focus)
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience (call center preferred)
- Exceptional verbal/written communication skills
- Proficiency with CRM software and Microsoft Office
- Ability to navigate multiple systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexibility to work occasional evenings/weekends
- Valid driver's license (for occasional off-site events)