Job Description
Join ConnectServe Solutions and become part of a dynamic team delivering exceptional customer experiences! We're seeking Local Customer Service Representatives in Milwaukee, WI with immediate start and daily pay opportunities. As a key frontline member, you'll provide personalized support to our valued clients while enjoying the flexibility of contract work and financial stability with same-day compensation. No experience necessary – we provide comprehensive training to set you up for success!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed performance metrics for resolution time and satisfaction
- Collaborate with team members to improve service quality
- Adhere to company protocols and confidentiality standards
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Reliable internet connection and quiet home office space
- Flexible availability including evenings/weekends as needed
- Previous customer service experience preferred but not required
- Valid US work authorization and state ID