Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and enjoy the flexibility of daily pay! We're seeking friendly, tech-savvy individuals to support our Fresno community with exceptional service. This role offers immediate start opportunities and is perfect for those seeking work-life balance. Our hiring event in Ohio expands our national footprint, but this position is based in sunny Fresno, CA. Apply today to become part of a team that values growth, community impact, and your financial well-being!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to escalate complex cases
- Meet daily performance metrics for call quality and resolution time
- Participate in ongoing product training to maintain knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a fast-paced environment
- Strong problem-solving and conflict resolution skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to work flexible shifts including evenings/weekends
- Clear communication in English and Spanish (bilingual bonus)