Job Description
Join our dynamic team as a Local Customer Service Representative with ConnectPro Solutions! We're seeking energetic professionals in Mesa, AZ to deliver exceptional customer experiences with the unique perk of daily pay. This is your chance to start immediately while making a real impact in our community.
As the frontline of our business, you'll handle inquiries, resolve issues, and build lasting relationships with clients. We provide comprehensive training, flexible scheduling, and a supportive environment where your contributions are recognized daily. Perfect for those seeking immediate income without the wait of traditional pay cycles!
Responsibilities
- Respond to inbound customer inquiries via phone, email, and chat within 30 seconds
- Resolve billing, technical, and service-related issues with first-contact resolution
- Document all interactions accurately in our CRM system while maintaining HIPAA compliance
- Upsell products and services based on customer needs and company promotions
- Collaborate with support teams to escalate complex issues and ensure timely resolution
- Meet/exceed performance metrics including CSAT scores (target: 95%) and handle time (target: 120 secs)
- Participate in daily team huddles and continuous improvement initiatives
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 1 year customer service experience in a fast-paced environment
- Proficient in CRM software (Salesforce/Zendesk) and Microsoft Office Suite
- Exceptional verbal/written communication skills with neutral accent
- Ability to multitask while maintaining empathy and professionalism
- Must pass background check and drug screening (company-provided)
- Available to work flexible shifts including evenings/weekends
- Resident of Mesa, AZ area with reliable transportation