Job Description
Join our award-winning team as a Local Customer Service Representative in Louisville, KY! We're hosting a hiring event for motivated individuals seeking daily pay opportunities. No nights, weekends, or holidays required! Enjoy competitive hourly pay, comprehensive benefits, and a supportive team environment. Immediate start available for qualified candidates.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues with empathy
- Document interactions accurately in CRM systems
- Meet/exceed daily performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to improve service quality
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficient with Microsoft Office and CRM tools
- Exceptional communication and problem-solving skills
- Ability to work in fast-paced environment
- Available for on-site Louisville hiring event (Oct 10-12)
- Pass background/drug screening