Job Description
Join our dynamic team at CustomerFirst Solutions for an exclusive hiring event in Fort Worth! We're seeking passionate Local Customer Service Representatives to deliver exceptional experiences to our valued community. This role offers competitive pay, comprehensive benefits, and growth opportunities within a supportive environment. Perfect for individuals who thrive on problem-solving and building local relationships!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems and follow up on unresolved matters
- Collaborate with cross-functional teams to address complex customer needs
- Participate in continuous training programs to enhance product knowledge and service skills
- Uphold company policies while maintaining a positive brand image in all interactions
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in a local business environment
- Exceptional communication skills with clear articulation in English
- Proficiency in CRM software (e.g., Salesforce, Zendesk) and MS Office Suite
- Strong problem-solving abilities with a customer-first mindset
- Ability to work flexible shifts including evenings and weekends
- Valid Texas driver's license and reliable transportation (if field support required)