Job Description
Join Illinois Customer Solutions Inc. as a Local Customer Service Representative and become the voice of our thriving community! We're hosting an exclusive hiring event for motivated professionals who excel in delivering exceptional customer experiences. As a key member of our Illinois-based team, you'll work in a modern, collaborative environment with competitive benefits and growth opportunities. Perfect for relationship-builders who thrive in fast-paced local markets!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve complex service issues using proprietary CRM systems and knowledge bases
- Document interactions accurately in our customer database for quality assurance
- Collaborate with local teams to implement service improvements
- Meet/exceed performance metrics including CSAT and resolution times
- Participate in quarterly training sessions on product updates
- Support community outreach initiatives during local events
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 2+ years customer service experience in local/regional markets
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Exceptional communication skills with Midwestern dialect familiarity
- Ability to work flexible shifts including weekends and holidays
- Valid Illinois driver's license for occasional field visits
- Pass background check and drug screening
- Spanish bilingual certification a plus