Job Description
Join our award-winning customer experience team as a Local Customer Service Representative in Atlanta, Georgia! We're seeking passionate professionals to deliver exceptional service to our community. Enjoy a supportive environment with comprehensive paid training, career growth opportunities, and competitive benefits. Make a real impact while building your career with a company that invests in its people.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet/exceed performance metrics for response time and resolution
- Proactively identify upsell opportunities for premium services
- Participate in continuous training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience preferred
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with attention to detail
- Proficient in Windows OS and CRM software
- Ability to work flexible shifts including evenings/weekends
- Positive attitude with resilience in high-pressure situations
- Must pass background check and drug screening