Job Description
Join our award-winning team in San Francisco as a Local Customer Service Representative! We're seeking passionate individuals to deliver exceptional support to our Bay Area clients. Enjoy competitive benefits, flexible scheduling, and career growth opportunities in a vibrant downtown setting. Our upcoming hiring event on June 15th offers immediate interviews for qualified candidates.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing, technical, and service issues using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues efficiently
- Meet monthly performance targets for customer satisfaction (CSAT) and resolution rates
- Participate in ongoing product training to maintain service excellence
Qualifications
- High school diploma or equivalent; associate degree preferred
- 2+ years customer service experience in high-volume environments
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office Suite
- Exceptional verbal/written communication skills and active listening abilities
- Ability to multitask while maintaining composure under pressure
- San Francisco residency required for local community focus
- Spanish bilingual certification highly desirable