Job Description
Join Illinois Customer Solutions at our exclusive hiring event for Local Customer Service Representatives! We're seeking passionate individuals to deliver exceptional support to Illinois residents while building rewarding careers in customer service. This full-time role offers competitive pay, comprehensive benefits, and growth opportunities within our dynamic team.
Why Join Us?
- Competitive hourly wage + performance bonuses
- Comprehensive health/dental/vision benefits
- Paid training and career development programs
- Hybrid work options after initial onboarding
- Employee discounts on Illinois-based services
Responsibilities
- Handle inbound/outbound calls, emails, and chats for Illinois-based customers
- Resolve billing, account, and service inquiries with empathy and accuracy
- Document interactions in CRM systems while maintaining data integrity
- Collaborate with support teams to resolve complex customer issues
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing product knowledge training
- Identify process improvement opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in local/regional markets
- Strong verbal/written communication skills with Midwestern dialect fluency
- Proficiency with CRM systems (Salesforce, Zendesk) and MS Office
- Ability to multitask in fast-paced environment with attention to detail
- Valid Illinois driver's license (for occasional off-site meetings)
- Availability for flexible shifts including evenings/weekends
- Background check and drug screen required