Job Description
Join our award-winning team as a Local Customer Service Representative in Kansas City, MO! We're seeking passionate individuals to deliver exceptional support to our valued clients. Enjoy a supportive work environment, competitive benefits, and opportunities for growth. Immediate start available for motivated professionals ready to make a difference in our community.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to enhance customer experiences
- Meet/exceed performance metrics for quality and efficiency
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficient with CRM software (e.g., Salesforce, Zendesk)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environment
- Strong attention to detail and organizational skills
- Fluent in English with clear communication abilities