Job Description
Join our award-winning team as a Local Customer Service Representative in Milwaukee! We're seeking passionate individuals to deliver exceptional service while building meaningful customer relationships. This full-time role includes comprehensive paid training and competitive benefits designed to support your career growth. Enjoy a modern work environment with opportunities for advancement in one of Wisconsin's most vibrant cities.
At CustomerFirst Solutions, we invest in our people. You'll gain valuable skills in conflict resolution, communication, and CRM systems while helping local clients achieve their goals. Apply today to start your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve customer issues using company protocols and CRM tools
- Process orders, returns, and payment adjustments accurately
- Document interactions and update customer information in real-time
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics including call quality and resolution times
- Participate in continuous training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new systems
- Ability to multitask in a fast-paced environment
- Customer-focused mindset with problem-solving aptitude
- Punctual and reliable with consistent attendance
- No experience required - paid training provided