Job Description
Join our award-winning team as a Local Customer Service Representative in Memphis, TN! We're seeking passionate individuals to deliver exceptional support to our community while building a rewarding career. This full-time position includes comprehensive paid training to ensure your success from day one.
What We Offer:
- Full-time position with competitive salary and benefits
- Comprehensive paid training program (4 weeks)
- Clear career advancement opportunities
- Supportive team environment with recognition programs
- Flexible scheduling options after training
Perfect for career changers or those new to customer service! No experience required – we'll teach you everything you need to know.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process transactions and update account information accurately
- Collaborate with team members to improve service processes
- Maintain detailed records in our CRM system
- Meet performance metrics including call quality and resolution times
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and typing skills (35+ WPM)
- Positive attitude and problem-solving mindset
- Reliability and punctuality
- Willingness to learn and adapt to new systems
- Local Memphis area residency preferred