Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and launch your career in customer service excellence! We provide comprehensive paid training to equip you with the skills needed to deliver exceptional support to our clients. As a key member of our Austin-based team, you'll become the voice of our brand, building lasting relationships while working in a dynamic, collaborative environment. Enjoy competitive compensation, benefits, and growth opportunities in one of Texas's most vibrant cities.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve inquiries efficiently while maintaining company standards and brand voice
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for response time and customer satisfaction
- Identify opportunities to improve customer experience processes
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong written and verbal communication skills
- Basic computer proficiency with ability to learn new software
- Empathetic problem-solving approach
- Ability to work flexible shifts including weekends
- No experience required – paid training provided!
- Must be authorized to work in the United States