Job Description
Join our award-winning customer service team as a Local Customer Service Representative and deliver exceptional experiences to Las Vegas residents! We're seeking passionate professionals to handle inbound inquiries, resolve issues, and build lasting relationships—all from the comfort of your home office. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of America's most vibrant cities.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service-related issues using CRM systems
- Document interactions accurately in Salesforce and maintain detailed records
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed quality metrics (CSAT, FCR, AHT) while maintaining compliance
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- 2+ years customer service experience in high-volume environments
- Proficiency with CRM platforms (Salesforce, Zendesk) and MS Office
- Exceptional communication skills and conflict resolution abilities
- Ability to work independently in a remote setting with minimal supervision
- Type 40+ WPM with strong attention to detail
- Reliable high-speed internet and quiet home office space