Job Description
Join our award-winning customer service team in Austin, TX! We're seeking passionate individuals to deliver exceptional support to our local community. Enjoy comprehensive paid training, competitive benefits, and a supportive work environment where your growth is prioritized. No experience required – we'll teach you everything you need to succeed!
Responsibilities
- Handle inbound/outbound calls and digital inquiries with empathy and professionalism
- Resolve customer issues efficiently using our proprietary CRM system
- Document interactions accurately and maintain detailed case records
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in ongoing training to enhance product knowledge
- Represent our brand with integrity in all customer interactions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal/written communication skills
- Proficient with basic computer applications and multitasking
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including weekends
- Texas residency required for local community focus
- Background check and drug screen clearance
- Spanish bilingual skills highly valued