Job Description
Join our award-winning team as a Local Customer Service Representative in Long Beach, CA! We're seeking passionate individuals to deliver exceptional service while building meaningful customer relationships. Enjoy a stable full-time role with comprehensive paid training, competitive benefits, and career advancement opportunities. No experience necessary – we provide all the tools you need to succeed!
What We Offer:
- Full-time position with consistent schedule
- Paid training program (4 weeks)
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Performance-based bonuses
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues using problem-solving techniques and empathy
- Process orders, returns, and service requests accurately
- Document interactions in CRM system with precision
- Collaborate with team to improve service quality
- Meet/exceed performance metrics (CSAT, resolution time)
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (degree preferred)
- Strong communication and interpersonal skills
- Ability to navigate multiple software systems
- Customer-focused mindset and problem-solving aptitude
- Typing speed of 35+ WPM
- Reliable transportation to Long Beach office
- Positive attitude and team player mentality
- No prior experience required (training provided)