Job Description
Join our dynamic team at CustomerFirst Solutions as a Local Customer Service Representative! We're hosting an exclusive Hiring Event in Atlanta, GA, seeking passionate individuals to deliver exceptional customer experiences. Enjoy weekly pay, comprehensive training, and a supportive work environment. As a key member of our customer success team, you'll be the voice of our brand, resolving inquiries with empathy and efficiency. If you thrive in fast-paced settings and value work-life balance, this is your opportunity to grow with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues with precision
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics for resolution times and customer satisfaction
- Participate in weekly coaching sessions for skill development
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a call center environment
- Exceptional verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends during peak seasons