Job Description
Join our award-winning team as a Local Customer Service Representative in Philadelphia! We're hosting an exclusive hiring event for motivated individuals who thrive in dynamic environments. Enjoy comprehensive benefits, career growth opportunities, and a supportive culture that values your contributions. Why join us? • Competitive salary with performance bonuses • Health insurance, 401(k) matching, and paid time off • Flexible scheduling options • Free parking and public transit reimbursement • Professional development programs. What you'll love: • Collaborative team environment • Modern downtown workspace • Regular team-building events • Recognition programs for top performers. Ready to build a rewarding career with a company that invests in its people? Apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve customer concerns using company protocols and CRM systems
- Process orders, returns, and service requests with accuracy
- Collaborate with sales and support teams to deliver seamless experiences
- Document interactions and update customer records in real-time
- Meet/exceed performance metrics for resolution time and satisfaction
- Participate in weekly training sessions to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in B2B/B2C environments
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced settings
- Strong problem-solving and conflict resolution abilities
- Philadelphia residency required for local support roles
- Availability to work evenings/weekends during peak seasons