Job Description
Join Detroit's premier customer service team at our exclusive hiring event! We're seeking passionate individuals to become the voice of our local community. Enjoy competitive pay, comprehensive benefits, and career growth opportunities while serving Detroit residents with excellence. Interview on-site – bring your resume and enthusiasm! This role offers the chance to make a real impact while building a rewarding career in customer service.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and service complaints with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for call quality and resolution time
- Contribute to process improvement initiatives
- Represent company values in every customer interaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Strong communication and active listening skills
- Proficiency with CRM software (Salesforce, Zendesk)
- Ability to multitask in fast-paced environment
- Problem-solving mindset with attention to detail
- Availability for flexible shifts including weekends
- Valid Michigan driver's license (if field visits required)