Job Description
Join Fresno Connect Solutions as a Local Customer Service Representative and kickstart your career immediately! We're seeking passionate individuals to deliver exceptional support to our Central Valley clients. This full-time position offers competitive pay, comprehensive training, and a supportive team environment. Perfect for those seeking immediate employment in Fresno with opportunities for growth.
As a key member of our customer experience team, you'll handle inbound inquiries, resolve issues efficiently, and build lasting relationships. We value local talent and offer flexible scheduling to accommodate your needs. Don't miss this chance to join a dynamic company committed to community success!
Responsibilities
- Handle high-volume inbound/outbound calls and customer inquiries
- Resolve billing, technical, and service-related issues with empathy
- Document interactions accurately in CRM systems
- Collaborate with team members to escalate complex cases
- Maintain detailed knowledge of products/services
- Meet/exceed performance metrics (CSAT, FCR)
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Proficiency with CRM software and MS Office
- Ability to work flexible shifts (including weekends)
- Spanish fluency highly valued
- Passion for helping local communities
- Quick learner with adaptability to new tools