Job Description
Join our award-winning customer service team in Philadelphia! We're seeking passionate Local Customer Service Representatives for immediate full-time roles with competitive pay and comprehensive benefits. As a key point of contact, you'll deliver exceptional support to our community while advancing your career in a dynamic environment. Our hiring event on October 15th offers on-the-spot interviews and same-day offers for qualified candidates.
Why Join Us? • Industry-leading training program • Career advancement pathways • Health/dental/vision benefits • Flexible scheduling options • Employee referral bonuses
Responsibilities
- Resolve customer inquiries via phone, email, and in-person with empathy and efficiency
- Process orders, returns, and service requests using our CRM system
- Document interactions accurately in compliance with company protocols
- Collaborate with technical teams to resolve complex issues
- Identify opportunities for process improvements and customer experience enhancements
- Participate in monthly performance reviews and skill development workshops
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal and written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Available to work evenings/weekends as needed
- Philadelphia residency required for local service focus
- Valid driver's license for occasional client visits