Job Description
Join CityConnect Solutions as an immediate-hire Customer Service Representative and become the voice of Philadelphia's premier local businesses! We're seeking passionate individuals to deliver exceptional support to our community of residents and local enterprises.
As a key member of our Philadelphia team, you'll resolve inquiries, build customer relationships, and drive satisfaction through personalized solutions. Enjoy competitive pay, comprehensive benefits, and the pride of supporting local commerce. No prior experience required – we provide full paid training!
Start your career journey today with Philadelphia's fastest-growing customer service provider. Apply now and begin working within 48 hours!
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats for Philadelphia-based clients
- Resolve billing inquiries, product questions, and service complaints efficiently
- Document interactions in CRM systems while maintaining accurate records
- Collaborate with local teams to optimize customer experiences
- Meet performance metrics including resolution rates and customer satisfaction scores
- Participate in ongoing product knowledge training
- Support community outreach initiatives for Philadelphia small businesses
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience (fresh graduates welcome)
- Exceptional communication and active listening skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Philadelphia residency strongly preferred
- Availability for flexible shifts including weekends