Job Description
Join our award-winning team as a Local Customer Service Representative and launch your career in customer service! We're seeking passionate individuals to deliver exceptional support to our Cleveland community. With immediate openings and comprehensive training, this is your opportunity to grow professionally while making a real impact. Enjoy competitive pay, flexible scheduling, and a supportive work environment. Apply today and start your journey with us!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve customer issues efficiently by researching solutions and escalating when necessary
- Document interactions accurately in our CRM system while maintaining data integrity
- Collaborate with team members to ensure seamless customer experiences
- Meet or exceed performance metrics including call quality and resolution times
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service or call center experience
- Exceptional verbal and written communication skills
- Strong problem-solving abilities with attention to detail
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including evenings and weekends
- Positive attitude and commitment to customer satisfaction