Job Description
Join our award-winning customer service team in Tampa and become the voice of our brand! We're urgently hiring passionate individuals to deliver exceptional support to local clients. Enjoy a modern workspace, competitive pay, and rapid career advancement in this immediate-start role.
Why You'll Love Working Here:
- Comprehensive benefits package (health/dental/vision)
- Tuition reimbursement program
- Clear path to team lead/supervisor positions
- Flexible scheduling options
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and account modifications using Salesforce CRM
- Collaborate with billing and logistics teams to resolve complex issues
- Document interactions in CRM system with 100% accuracy
- Identify upsell opportunities during customer interactions
- Maintain 25+ calls/day while exceeding quality metrics
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in local market
- Proficient in Microsoft Office and CRM platforms
- Typing speed: 40+ WPM with 95% accuracy
- Spanish fluency required (written and verbal)
- Valid Florida driver's license (for occasional off-site duties)
- Ability to work rotating weekends and holidays
- Pass background check and drug screening