Job Description
Join CityScape Solutions as a Local Customer Service Representative and launch your career with paid training! We're seeking dedicated professionals for our night shift team in Long Beach, CA. Enjoy competitive pay, comprehensive benefits, and the opportunity to grow within our dynamic organization. No experience? No problem – we provide all necessary training to set you up for success.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues, product questions, and service concerns
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Maintain customer satisfaction metrics and performance targets
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Ability to work flexible night shifts (11 PM - 7 AM)
- Strong problem-solving and conflict resolution abilities
- Proficient with basic computer applications
- Previous customer service experience preferred
- Must pass background check and drug screening