Job Description
Join our dynamic customer service team and become the voice of our brand! We're seeking dedicated Night Shift Customer Service Representatives to deliver exceptional support to our Houston-based clients. This full-time position offers immediate start opportunities, competitive compensation, and a supportive team environment. If you thrive in fast-paced settings and excel at resolving customer inquiries, apply today!
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism and empathy
- Resolve billing inquiries, order issues, and technical support requests
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with escalation teams to resolve complex customer concerns
- Meet/exceed performance metrics including CSAT and AHT targets
- Contribute to continuous improvement of service processes
Qualifications
- High school diploma or equivalent required; college degree preferred
- 1+ years customer service experience in high-volume environment
- Exceptional verbal/written communication skills in English
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently and problem-solve under pressure
- Flexibility to work nights (11 PM - 7 AM) and weekends as needed
- Valid Texas driver's license (for occasional off-site meetings)