Job Description
Join our dynamic team as a Local Customer Service Representative in Houston! We're seeking dedicated night shift professionals to deliver exceptional support to our local community. Enjoy competitive pay, comprehensive training, and immediate start opportunities. Be the voice of our brand while working flexible evening hours that fit your lifestyle. Apply today to launch your career in customer service!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet/exceed performance metrics for quality and response time
- Identify trends to improve customer experience
- Adhere to company policies and confidentiality guidelines
Qualifications
- Minimum 1 year customer service experience
- Strong communication and active listening skills
- Ability to work independently in a fast-paced environment
- Proficiency with Microsoft Office and CRM software
- High school diploma or equivalent
- Flexibility to work evenings (10 PM - 6 AM)
- Problem-solving mindset with attention to detail
- Ability to pass background check and drug screen