Job Description
Join Global Support Solutions as a Local Customer Service Representative and become the voice of our Seattle-area clients! We're seeking dedicated professionals to deliver exceptional remote support during night shifts. Enjoy flexible hours while making a real impact in your community. As a key member of our customer experience team, you'll resolve inquiries, build relationships, and ensure seamless service delivery—all from the comfort of your home office.
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats for Seattle-based clients
- Resolve billing, technical, and product inquiries with empathy and accuracy
- Document interactions and update CRM systems in real-time
- Collaborate with cross-functional teams to escalate complex issues
- Maintain service quality metrics (CSAT, FCR, AHT)
- Adhere to HIPAA/GDPR compliance protocols
- Participate in continuous training and process improvement initiatives
Qualifications
- Minimum 2 years customer service experience in remote or local settings
- Exceptional communication skills with clear articulation
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office Suite
- Ability to work independently during night shifts (10 PM - 6 AM PST)
- High-speed internet connection and quiet home workspace
- Strong problem-solving and conflict resolution abilities
- Experience serving Pacific Northwest clients preferred