Job Description
Join ConnectSphere Solutions as a Local Customer Service Representative and launch your career in customer support! We're seeking enthusiastic individuals with no prior experience to provide exceptional service to our Boston and New York clients. Enjoy the flexibility of remote work while building valuable skills in a supportive environment.
What We Offer:
- Comprehensive paid training program
- Health, dental, and vision insurance
- 401(k) with company matching
- Generous PTO and paid holidays
- Remote work flexibility
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve billing, technical, and account issues
- Document interactions accurately in CRM systems
- Collaborate with team members to improve processes
- Maintain positive customer relationships
- Meet performance metrics for response time and resolution
- Participate in weekly team meetings
Qualifications
- No experience required - we train you!
- High school diploma or equivalent
- Strong communication and listening skills
- Basic computer proficiency
- Ability to work independently from home
- Problem-solving mindset
- Empathy and patience with customers
- Reliable high-speed internet connection