Job Description
Launch your customer service career with our comprehensive paid training program! Tampa Community Services is seeking passionate individuals with no prior experience to join our award-winning support team. We provide all necessary training to help you succeed in a dynamic environment where your people skills shine. Enjoy competitive pay, benefits, and opportunities for growth within our Tampa headquarters.
Why Join Us?
- Full paid training program (4 weeks)
- Clear career advancement path
- Health benefits and retirement plans
- Supportive team culture
- Modern downtown Tampa workspace
Responsibilities
- Handle customer inquiries via phone, email, and in-person with empathy and professionalism
- Resolve billing and service issues using our proprietary CRM system
- Document interactions accurately in our customer database
- Collaborate with team members to resolve complex cases
- Meet performance metrics for call quality and resolution time
- Contribute to process improvement initiatives
- Represent our brand values in all customer interactions
Qualifications
- No prior experience required - we train from the ground up!
- High school diploma or equivalent
- Strong communication and active listening skills
- Basic computer proficiency (typing, navigation)
- Ability to remain calm under pressure
- Reliable transportation to our downtown Tampa location
- Positive attitude and willingness to learn
- Ability to work flexible shifts including weekends