Job Description
Join Oakland Connect Services as a Local Customer Service Representative and launch your career in one of California's most vibrant communities! We're seeking passionate individuals to deliver exceptional support to Oakland residents, with comprehensive paid training included. Enjoy competitive compensation, flexible scheduling options, and opportunities for growth within our locally-focused team.
What We Offer:
- Full paid training program (4 weeks)
- Health benefits and retirement plan
- Paid time off and holidays
- Free downtown parking
- Career advancement pathways
Responsibilities
- Respond to customer inquiries via phone, email, and in-person at our Oakland office
- Resolve service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with local community partners to enhance service delivery
- Meet performance metrics for response times and resolution rates
- Participate in ongoing training to maintain service excellence
- Represent company values in all community interactions
Qualifications
- High school diploma or equivalent required
- Excellent communication skills (written/spoken)
- Ability to thrive in fast-paced environments
- Basic computer proficiency with MS Office Suite
- Strong problem-solving abilities
- Valid California driver's license preferred
- Previous customer service experience a plus
- Must pass background check and drug screening