Job Description
Join Virginia Customer Solutions as a Local Customer Service Representative and kickstart your career with comprehensive paid training! We're seeking passionate individuals to deliver exceptional support to our Virginia-based clients. Enjoy a stable work environment with growth opportunities, competitive benefits, and the chance to make a real impact in your community. No experience required – we provide all the tools you need to succeed!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product issues with empathy and efficiency
- Document interactions accurately in our CRM system
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics for customer satisfaction and resolution times
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvements for better customer experiences
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong written and verbal communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Patience and active listening abilities
- Basic typing skills (30+ WPM)
- Reliable transportation to our Richmond facility
- Positive attitude and team player mentality