Job Description
Join our award-winning team as a Local Customer Service Representative in Philadelphia! We're seeking passionate individuals to deliver exceptional support to our community. No experience needed—comprehensive paid training provided! Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing organization. Work in a dynamic environment where your voice matters and make a real impact on local residents' lives.
Responsibilities
- Handle inbound/outbound calls, emails, and live chats for Philadelphia-area residents
- Resolve customer inquiries regarding local services, billing, and account management
- Document interactions accurately in CRM systems while maintaining data privacy
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for response times and customer satisfaction
- Participate in continuous training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication skills with clear articulation in English
- Proficiency with Microsoft Office and customer service software
- Ability to multitask in a fast-paced environment
- Empathetic approach to customer problem-solving
- Reliable transportation for in-office training sessions
- Must pass background check and drug screening