Job Description
Join Denver's premier customer service team with comprehensive paid training! We're seeking passionate individuals to become the voice of our community. No prior experience required – we invest in your growth through our 4-week paid training program. Enjoy a competitive salary, comprehensive benefits, and a supportive team environment where your contributions directly impact our Denver neighbors.
What We Offer:
- Full-time position with paid training ($18/hr during training)
- Health, dental, and vision insurance after 60 days
- 401(k) with company match
- Paid time off and company holidays
- Clear career advancement path
Responsibilities
- Delocate customer inquiries via phone, email, and in-person at our Denver office
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in our CRM system
- Collaborate with technical teams to escalate complex issues
- Meet monthly performance metrics for resolution time and satisfaction
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Strong communication skills with clear articulation
- Proficiency with Microsoft Office and web-based tools
- Ability to work flexible shifts (including weekends)
- Customer service mindset with problem-solving aptitude
- Reliable transportation to our Denver headquarters
- Basic typing skills (30+ WPM)
- Must pass background check and drug screen