Job Description
Join Oakland's premier customer service team and launch your career with comprehensive paid training! We're seeking compassionate professionals to deliver exceptional support to local residents. Enjoy competitive pay, benefits, and growth opportunities in a dynamic Oakland environment. No experience required—just your dedication to serving our community.
Responsibilities
- Handle inbound/outbound customer calls and emails with professionalism
- Resolve inquiries regarding products/services using CRM systems
- Document interactions and maintain accurate case records
- Collaborate with team members to escalate complex issues
- Meet/exceed performance metrics for resolution times and satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (GED)
- Excellent verbal/written communication skills
- Proficiency with basic computer applications
- Ability to thrive in fast-paced team settings
- Strong problem-solving and conflict resolution abilities
- Valid California driver's license (for occasional field visits)
- Pass background check and drug screening