Job Description
Are you a dedicated individual looking for a stable, full-time career with growth potential? Apex Support Solutions is seeking a highly motivated Local Customer Service Representative to join our expanding team in Detroit, Michigan. We pride ourselves on delivering exceptional service and offer a comprehensive Paid Training Program to set you up for success.
In this role, you will be the face of our brand, helping our local community resolve issues and find solutions. We are looking for candidates who are patient, articulate, and eager to learn. Join a company that values your contribution and invests in your future.
What We Offer:
- Competitive hourly wage ($18 - $25/hr).
- Complete Paid Training with mentorship.
- Full-time schedule with stability.
- Health, dental, and vision insurance.
- Opportunities for advancement within the company.
Responsibilities
- Manage and resolve a high volume of incoming customer inquiries via phone, email, and chat with a focus on the Detroit local area.
- Provide accurate information regarding products, services, and account status to ensure high customer satisfaction.
- Document all customer interactions and transactions accurately in the CRM system.
- Identify and assess customers' needs to achieve maximum satisfaction while adhering to company scripts and protocols.
- Collaborate with the support team to troubleshoot complex issues and escalate cases when necessary.
- Proactively suggest solutions to enhance the customer experience and drive sales opportunities.
Qualifications
- High school diploma or GED required; Associate's degree preferred.
- Previous experience in customer service, retail, or call center environments is a plus but not required due to our Paid Training.
- Strong verbal and written communication skills with a professional and polite tone.
- Ability to multi-task and manage time effectively in a fast-paced environment.
- Basic computer proficiency and familiarity with Microsoft Office Suite.
- Must be authorized to work in the United States.
- Reliable internet connection and a dedicated workspace if working remotely.