Job Description
Join our dynamic team as a Local Customer Service Representative and become the voice of our brand in Fresno! We're seeking empathetic and detail-oriented individuals to deliver exceptional customer experiences through multiple channels. This part-time role offers immediate start, flexible scheduling, and the opportunity to grow within a supportive environment. If you thrive in fast-paced settings and are passionate about helping others, we want to hear from you!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns efficiently using CRM tools and established protocols
- Document interactions accurately in customer databases for quality assurance
- Collaborate with team members to address complex customer issues
- Meet daily performance metrics including call times and resolution rates
- Contribute to process improvements based on customer feedback
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a call center or retail environment
- Exceptional verbal/written communication skills in English
- Proficiency with Microsoft Office Suite and CRM software
- Ability to multitask in a fast-paced digital environment
- Strong problem-solving and conflict resolution abilities
- Reliable transportation and flexible availability including weekends