Job Description
Join our award-winning customer service team in Louisville! ConnectCare Solutions is seeking compassionate, detail-oriented individuals for part-time customer service roles with comprehensive paid training. Enjoy flexible hours while making a real impact in your community. No experience necessary – we provide all tools for success!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve service issues with empathy and efficiency
- Update and maintain customer records in CRM systems
- Collaborate with team to improve service processes
- Meet performance metrics for quality and resolution time
- Support cross-functional projects as needed
Qualifications
- High school diploma or equivalent
- Strong verbal/written communication skills
- Basic computer proficiency (typing 30+ WPM)
- Ability to work flexible shifts including weekends
- Positive attitude with problem-solving mindset
- Reliable transportation to Louisville office
- Passion for helping others