Job Description
Join our award-winning team at Houston Connect Solutions as a Local Customer Service Representative! We're seeking passionate individuals to deliver exceptional service to our Houston community. Enjoy a flexible part-time schedule with comprehensive paid training—no experience necessary! This role offers growth opportunities into full-time positions and competitive benefits. Be the voice of our brand while making a tangible impact on customer satisfaction.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and in-person
- Resolve billing issues, product questions, and service complaints
- Document interactions accurately in CRM systems
- Collaborate with support teams to escalate complex cases
- Meet daily performance metrics for call quality and resolution time
- Participate in ongoing product and service training
- Maintain positive brand representation in all customer interactions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience (entry-level accepted)
- Strong communication skills in English (bilingual Spanish a plus)
- Proficient with Microsoft Office and CRM software
- Ability to work flexible shifts including weekends
- Empathetic problem-solving mindset
- Reliable transportation to our Houston office
- Passion for serving diverse communities