Job Description
Join our award-winning team as a Local Customer Service Representative in Louisville! We're seeking enthusiastic individuals to deliver exceptional support while building rewarding careers. Enjoy competitive pay, flexible scheduling, and comprehensive paid training designed to accelerate your success. This is your chance to grow with a company that invests in its people and fosters a vibrant, inclusive workplace culture.
What We Offer:
- Comprehensive paid training program
- Flexible part-time hours
- Health benefits eligibility (after 90 days)
- Performance-based bonuses
- Career advancement opportunities
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for quality and productivity
- Contribute to process improvement initiatives
- Maintain positive brand representation in all interactions
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Strong verbal/written communication skills
- Proficiency with Windows OS and basic software
- Ability to multitask in fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation to our Louisville office
- Flexibility to work evenings/weekends as needed