Job Description
Join our dynamic team at ConnectSphere Solutions as a Local Customer Service Representative! We're seeking passionate individuals to deliver exceptional support to our Atlanta-based clients. This part-time role offers flexible hours and the opportunity to make a real impact in your community. Our collaborative environment provides ongoing training and growth opportunities. Perfect for students, career changers, or those seeking work-life balance. Apply today for our exclusive hiring event!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues, product questions, and service disruptions efficiently
- Document interactions accurately in CRM systems while maintaining data confidentiality
- Collaborate with technical teams to resolve complex customer escalations
- Meet performance metrics for resolution time and customer satisfaction scores
- Participate in team training sessions to enhance product knowledge and service skills
- Support local community initiatives organized by our Atlanta branch
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience in a local market context
- Exceptional verbal/written communication skills with neutral accent
- Proficiency in CRM software (Salesforce experience a plus)
- Ability to work flexible hours including evenings and weekends
- Strong problem-solving skills with a customer-first mindset
- Valid Georgia driver's license (for occasional off-site client meetings)
- Pass background check and drug screening