Job Description
Join our award-winning team as a Part-Time Customer Service Representative in Atlanta! We're hosting an exclusive hiring event for dynamic individuals who excel in creating exceptional customer experiences. This role offers flexible scheduling and growth opportunities within a supportive environment. If you're passionate about problem-solving and building relationships, this is your chance to make an impact.
Our company provides comprehensive training, competitive benefits, and a collaborative culture focused on employee success. Enjoy a modern workspace with state-of-the-art technology while serving diverse clients across various industries.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns using established protocols while maintaining high satisfaction scores
- Document interactions accurately in CRM systems and identify process improvement opportunities
- Collaborate with cross-functional teams to address complex customer issues
- Participate in ongoing training to enhance product knowledge and service techniques
- Meet key performance metrics including first-call resolution and average handling time
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a fast-paced environment
- Exceptional verbal/written communication skills with strong active listening abilities
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask effectively while maintaining attention to detail
- Strong problem-solving skills with a solutions-oriented mindset
- Availability to work flexible shifts including evenings and weekends