Job Description
Join our award-winning customer service team in Philadelphia! We're seeking passionate Local Customer Service Representatives to deliver exceptional support to our community-based clients. This full-time position offers competitive pay, comprehensive benefits, and growth opportunities within a dynamic environment. Perfect for individuals who thrive in face-to-face interactions and want to make a tangible impact in their local area.
Responsibilities
- Handle in-person customer inquiries at our Philadelphia service center with empathy and professionalism
- Resolve billing, account, and product issues through direct communication
- Process transactions and maintain accurate customer records
- Collaborate with local partners to coordinate service delivery
- Contribute to community outreach initiatives representing the brand
- Train new team members on local service protocols
- Report trends in customer feedback to improve service quality
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 2 years customer service experience, preferably in local business
- Proficiency in CRM software and Microsoft Office Suite
- Exceptional verbal communication and active listening skills
- Ability to work flexible hours including weekends
- Valid Pennsylvania driver's license (for occasional off-site duties)
- Spanish bilingual proficiency highly desirable
- Passion for Philadelphia community engagement