Job Description
Join CityServe Solutions at our exclusive Philadelphia Hiring Event! We're seeking passionate Local Customer Service Representatives to deliver exceptional experiences to our community-based clients. This full-time role offers competitive pay, comprehensive benefits, and career growth opportunities in the heart of Philadelphia. Perfect for individuals who thrive in fast-paced environments and want to make a direct impact on local businesses.
Why Apply?
- On-the-spot interviews with hiring managers
- Same-day conditional offers available
- Comprehensive training program provided
- Work in a collaborative, community-focused culture
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and in-person at our Philadelphia location
- Resolve billing, technical, and service-related issues for local clients
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Participate in community outreach initiatives as a brand ambassador
- Maintain detailed knowledge of local services and offerings
- Meet performance metrics for resolution times and customer satisfaction
Qualifications
- Minimum 1 year customer service experience
- High school diploma or equivalent required
- Proficiency with Microsoft Office Suite and CRM software
- Exceptional verbal and written communication skills
- Ability to work flexible hours including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Valid driver's license (for occasional local travel)
- Philadelphia residency strongly preferred