Job Description
Join Philadelphia's premier customer service team! We're hosting an exclusive hiring event for motivated Local Customer Service Representatives to deliver exceptional experiences for our community-based clients. This role offers competitive pay, comprehensive benefits, and growth opportunities within a supportive environment. Perfect for relationship-focused individuals passionate about serving Philadelphia residents.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and in-person at our Philadelphia office
- Resolve billing issues, service complaints, and product inquiries with empathy and efficiency
- Document interactions accurately in CRM system while maintaining HIPAA compliance
- Collaborate with cross-functional teams to resolve complex customer escalations
- Participate in community outreach initiatives to enhance local customer relationships
- Maintain service level standards above 95% customer satisfaction rate
Qualifications
- High school diploma or equivalent (college degree preferred)
- 2+ years customer service experience in Philadelphia or surrounding areas
- Proficiency with CRM software (Salesforce experience a plus)
- Excellent verbal/written communication skills with strong local knowledge
- Ability to multitask in fast-paced environment with minimal supervision
- Valid Pennsylvania driver's license (for occasional off-site client visits)
- Spanish language fluency highly desirable