Job Description
Join our award-winning customer service team in Philadelphia! We're hosting an exclusive hiring event for passionate individuals dedicated to delivering exceptional local support. Enjoy competitive pay, comprehensive benefits, and career growth opportunities within a vibrant community-focused organization. This is your chance to make a real impact while building a rewarding career in the heart of Philly.
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with cross-functional teams to resolve complex cases
- Identify opportunities to improve customer satisfaction metrics
- Participate in ongoing training to enhance product knowledge
- Uphold company standards for service quality and compliance
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal and written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Residency in Philadelphia or surrounding areas required
- Available to work flexible shifts including weekends