Job Description
Join our award-winning team as a Local Customer Service Representative in Philadelphia! We're hosting an exclusive hiring event for motivated individuals ready to start immediately. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment. No experience necessary – we provide full training!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Process transactions and troubleshoot technical issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with support teams to ensure seamless issue resolution
- Meet key performance metrics including CSAT and resolution times
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with MS Office
- Positive attitude and problem-solving mindset
- Flexibility to work weekends as needed
- Valid photo ID and work authorization documents