Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and launch your career in customer service! We're seeking passionate individuals in Oakland, CA to provide exceptional support to our community members. No prior experience is required – we provide comprehensive training. Enjoy the flexibility of remote work while making a meaningful impact on local residents' lives. Our team-oriented culture offers growth opportunities and competitive benefits.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues efficiently using our CRM system
- Document interactions accurately and maintain detailed case notes
- Collaborate with support teams to escalate complex issues
- Meet daily performance metrics including call quality and resolution times
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (no college experience required)
- Excellent communication and active listening skills
- Strong problem-solving abilities and patience
- Reliable home office setup with high-speed internet
- Ability to work independently in a remote environment
- Basic computer proficiency and typing skills (35+ WPM)
- Valid work authorization in the United States