Job Description
Join Fresno Connect Solutions as a Local Customer Service Representative and become the heart of our community-focused support team! We're seeking passionate individuals to deliver exceptional service to Fresno residents while enjoying the flexibility of a fully remote position. As a valued member of our local support network, you'll help neighbors resolve issues, build relationships, and represent Fresno businesses with pride. What we offer: Competitive hourly pay ($18.50-$24.00), comprehensive benefits package, home office stipend, and career advancement opportunities. Why you'll love this role: Make a direct impact on your community, schedule flexibility, and collaborate with a team that values authenticity and local expertise.
Responsibilities
- Deliver empathetic, professional support to Fresno-area customers via phone, email, and chat
- Resolve technical inquiries, billing questions, and service issues for local clients
- Maintain detailed customer records and documentation in CRM systems
- Collaborate with local partners and vendors to resolve complex service challenges
- Identify opportunities to improve customer experiences and service efficiency
- Adhere to compliance protocols and data security standards
- Participate in weekly team meetings and ongoing training initiatives
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in local/regional support roles
- Excellent communication skills with warm, approachable phone presence
- Strong problem-solving abilities with Fresno-specific knowledge
- Proficient with CRM software (Salesforce, Zendesk) and Microsoft Office
- Reliable high-speed internet and quiet home office environment
- Ability to work independently while collaborating with remote teams
- Bilingual (English/Spanish) candidates strongly encouraged to apply